01 — Returns

Eligibility & Timeframe

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

02 — Return Process

How to Return

To initiate a return, email us at hello@emmaexpedition.com to obtain a Return Merchandise Authorization (RMA) number. Once you have your RMA number, place the item securely in its original packaging, include your proof of purchase, and mail to:

03 — Refunds

Refund Processing

After receiving and inspecting your return, we will process it within five (5) business days. Refunds will be issued to your original payment method. Please allow 1–2 billing cycles for the refund to appear on your statement, depending on your credit card company. We will notify you by email when your return has been processed.

04 — Exceptions

Non-Returnable Items

The following items cannot be returned:

• Digital downloads — non-refundable once accessed
• Custom or personalized items
• Items damaged by customer misuse
• Sale items — all sale purchases are final sale

For defective, damaged, or incorrect print orders, please contact us within 14 days of delivery with photo evidence and we will arrange a refund or exchange.

05 — Questions

Contact Us